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NAICOM charges insurers to adopt customer-centric business model

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NAICOM charges insurers to adopt customer-centric business model

By Rosemary Iwunze

The National Insurance Commission, NAICOM, has said that insurers must deliberately transition from a product-centric approach to a customer-centric model.

Commissioner for Insurance, Mr. Olusegun Ayo Omosehin who stated this at the opening ceremony of the Insurance Week 2026, noted that customer-centric model entails actively involving clients in the product development process seeking their input, understanding their expectations, and designing solutions that align with their real-life needs.

Omosehin, who was represented by the Deputy Commissioner for Insurance (Finance & Administration), Mr. Ekerete Ola Gam-Ikon, stated that when clients are actively engaged in product design, several positive outcomes emerge.

He said: “Products become more relevant and accessible, pricing structures have become more acceptable, and, most importantly, trust and ownership are significantly enhanced.”

Omosehin noted that the Insurance Week has progressively evolved into a vital platform for engagement, reflection, and constructive feedback within Nigeria’s insurance industry.

He said: “Insurance Week is far more than a ceremonial occasion. The array of activities outlined for this year demonstrates the industry’s clear intent to engage more closely with the market, listen to the voices of customers, and foster stronger relationships with all stakeholders. It provides us with a unique opportunity to assess our progress, confront persisting challenges, and, most importantly, renew our collective commitment to building a resilient, inclusive, and trusted insurance ecosystem.

“At NAICOM, we regard public awareness not as a peripheral activity but as a core strategic priority. The success of insurance in any economy is fundamentally anchored on the level of public understanding, trust, and acceptance. Without awareness, there can be no demand. Without understanding, there can be no trust. And without trust, sustainable growth cannot be achieved.

“Despite the inherent value of insurance as a critical risk management tool, insurance appreciation remains best parameter for measuring its impacts. A major contributor to observable gaps in the desired impacts is the persistent lack of adequate public understanding of insurance products, processes, and benefits. This reality underscores the need for a more deliberate and strategic approach to public engagement.

“We must therefore rethink and reposition our communication strategies. Public awareness campaigns must move beyond generic messaging and evolve into more targeted, relatable, and sustained initiatives. We must communicate in languages people understand, through platforms they trust, and using real-life scenarios that resonate with their everyday experiences.

It is not enough for people to simply know that insurance exists—they must understand how it works, why it matters, and how it can protect their lives, assets, and aspirations.

To this end, the Commission has continued to champion initiatives that promote financial literacy, consumer education, and transparency. We are leveraging strategic partnerships, engaging diverse stakeholders, and deploying innovative communication channels to reach underserved communities, small businesses, and emerging segments of the economy.

However, achieving meaningful and lasting impact requires collective action. Public awareness cannot and should not be the sole responsibility of the regulator. I must therefore emphasize that insurers have a pivotal role to play in reshaping public perception and strengthening confidence in our industry.

The post NAICOM charges insurers to adopt customer-centric business model appeared first on Vanguard News.

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Customs releases impounded trucks after CGC’s intervention at bonded terminal

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By Godwin Oritse

The Nigeria Customs Service (NCS) has released 36 trucks belonging to members of the Association of Maritime Truck Owners (AMATO) that were impounded during an investigation into alleged trade infractions at Zarmmak Bonded Terminal in the Amuwo Odofin area of Lagos.

The trucks were detained by Customs Police attached to the Zone ‘A’ Federal Operations Unit (FOU) after the terminal was sealed over suspected violations of Customs regulations.

While the nature of the alleged infractions has not been disclosed by the Service, the incident disrupted trucking operations and raised concerns among transport operators over mounting business losses.

The Secretary-General of AMATO, Mr. Sani Mohammed, confirmed the release of the trucks, attributing the development to the intervention of the Comptroller-General of Customs (CGC), Adewale Adeniyi, following repeated appeals by the Association. According to him, the affected truck owners maintained that they had no involvement in the alleged infractions under investigation and should not bear the consequences of actions linked to the terminal’s operations.

“The intervention of the Comptroller-General has brought significant relief to our members who had suffered avoidable financial losses as a result of the prolonged detention of their trucks,” Mohammed said.

In a statement, AMATO expressed appreciation to the Customs boss for what it described as a prompt and compassionate response that demonstrated the Service’s commitment to trade facilitation and stakeholder engagement.

The association said the release of the trucks would enable affected operators to resume business and minimise the financial impact of the disruption.

Commenting on the enforcement action, the Controller in charge of Zone ‘A’ Federal Operations Unit, Comptroller Aliyu Gambo, said the operation was carried out to ensure compliance with extant Customs laws.

Efforts to obtain comments from the management of Zarmmak Bonded Terminal were unsuccessful, while calls and text messages sent to the FOU Controller before filing this report were not responded to.

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Engineers seek stronger cost control, valuation to improve project delivery

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By Obas Esiedesa

Engineers under the Institute of Appraisers and Cost Engineers (IACE) have called for stronger application of engineering valuation, cost engineering and engineering economy principles to address cost overruns, waste and inefficiencies in project execution in Nigeria.

The call was made at the 2026 National Technical Conference of the IACE, held in Abuja, with the theme: “Engineering Valuation, Cost Engineering and Engineering Economy Solutions in Emerging Economies.”

The President of the Nigerian Society of Engineers (NSE), Engr. Ali Rabiu, said nations across the world were increasingly confronted with the challenge of maximising limited resources while meeting growing demands for infrastructure, economic growth and improved quality of life.

Rabiu who was represented by Engr. Dauda Musa, said that in emerging economies such as Nigeria, engineering evaluation, cost optimisation and sound economic analysis had become indispensable to ensuring that public and private investments delivered maximum value and sustainable outcomes.

He said the conference provided a unique opportunity for participants to exchange ideas, share experiences and explore innovative approaches to support the efficient management of scarce resources, accelerate infrastructure delivery and promote sustainable national development.

In his speech, outgoing National Chairman of the Institute, Engr. Ike Iwenofu, said the combination of engineering valuation, cost engineering and engineering economy provided a framework for improving efficiency, reducing waste and maintaining tighter control over project budgets and timelines.

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Higher fuel, transport, food prices loom as crude oil hits $100

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By Udeme Akpan, Energy Editor

Nigeria may be heading for another round of inflationary pressure as crude oil prices climb above $100 per barrel following the escalating conflict between the United States and Iran, raising fears of higher petrol prices, increased transport fares and cost of living.

However, the Federal Government stands to earn significant unbudgeted oil revenue as a result of the development.

Nigeria’s Bonny Light crude traded above the $100 per barrel mark for the first time since May this year amid concerns that the Middle East crisis could disrupt global oil supplies. The region accounts for nearly one-third of the world’s crude exports, and any prolonged disruption is expected to keep prices elevated.

While the surge in oil prices offers a fiscal windfall for Nigeria, economists say the gains may be outweighed by the rising cost of living, as Nigerians are likely to bear the burden of higher fuel prices under the deregulated downstream petroleum market.

The 2026 Federal Government budget was benchmarked at a crude oil price of $64.85 per barrel, daily production of 1.84 million barrels and an exchange rate of N1,400 to the USDollar.

At current prices, Nigeria is earning about $35 more per barrel than projected, potentially generating billions of naira in additional revenue if production and exports remain stable.

However, the revenue gains may be moderated by lower-than-budgeted output. According to the Nigerian Upstream Petroleum Regulatory Commission (NUPRC), current oil production stands at about 1.7 million barrels per day, including condensate.

For consumers, the immediate concern is the likely increase in petrol prices. As international crude prices rise, import costs also increase, pushing up landing costs for imported fuel and forcing marketers to review pump prices upward.

Any increase in petrol prices is expected to trigger fresh hikes in transport fares, with knock-on effects on the prices of food, manufactured goods and other essential commodities across the country.

Commenting on the development, Managing Director of Petroleumprice.ng, Jeremiah Olatide, said the downstream sector has become increasingly volatile.

“With the resumption of loading by Dangote Petroleum Refinery in naira at N1,215 per litre on Wednesday, we expected fuel importers to reduce prices, and some actually did. However, the sudden spike in crude oil prices due to the Middle East crisis has disrupted that trend. We should expect more price instability in the coming weeks,” he said.

Similarly, National President of the Oil and Gas Services Providers Association of Nigeria (OGSPAN), Mazi Colman Obasi, noted that while depots and filling stations had yet to implement widespread price increases, the impact could soon be felt across the economy.

“The implications will be far-reaching for households, businesses and the wider economy once operators across the value chain adjust their prices,” he warned.

Data from Petroleumprice.ng showed that before the latest crude price surge, several depots in Lagos, Warri and Calabar had reduced loading prices to attract customers, while prices in Port Harcourt remained largely unchanged. Pump prices at filling stations in Lagos and its environs currently range between N1,300 and N1,400 per litre, depending on location.

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